Medilinker
Created by Dell Medical School in conjunction with UT's School of Information, Medilinker is a patient-centric electronic health identity management system using blockchain technology to help secure the health information of its future users.
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Goal: Design to assist better understanding and adoption of a blockchain based digital health wallet
Overview
With the rise in technological advances, the healthcare industry is falling behind where it matters most: managing patient information. Currently, hospitals use paper folders to house patient health information, which poses a long-term problem. As people move and shopping for better healthcare becomes more common, transferring important health information to different healthcare facilities becomes more difficult, thus resulting in fragmented health information. To combat this, Dell Medical School created Medilinker, an app that uses blockchain technology to give patients control over their data in the form of a digital health wallet, which allows them to access, transfer, and give permission to those wanting to use their data for research.
Timeline
August - December 2021
Team
Stephanie Cyrill
Shruti Hanchinal
Ashwini Paradkar
Gayathri Ramesh
My Contributions
User Interviews
Competitive Analysis
Market Research
Note-Taking
Tools Used
Figma
Excel
Google Form
Client Kickoff
Considering the goal that our client had in mind, we sought to achieve this goal by focusing on:
  • Ensuring users are comfortable with blockchain and digitizing health information
  • Prioritizing user security, transparency, and privacy
  • Improving onboarding and tutorial features to help and enable user understanding
Heuristic Evaluation
As we went through the initial screens for the app, we tested the usability of the app using Jakob Nielsen's 10 Heuristics. Based on these measures, we identified areas that effect the app's usability that be improved upon in the next iteration. To do this, we created a severity scale to identify which features of the app needed the most attention.
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View full heuristic evaluation here!
Competitive Analysis
For our analysis, we looked at 14 other companies that either utilized blockchain, healthcare, or used digital wallets (i.e. banking, payments).
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Looking at other companies, we found that they all had app security and user control, but not many of them had some simplification of blockchain for users or an accessible and inclusive design, features that would be pivotal in the user's experience with the app.
Kano Model
Based on our findings, we created a Kano Model, which breaks down features in the app that would be a delighter, performance necessity, and must haves.
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We concluded that in order for Medilinker to compete with other companies, it needed to have a form of app security, backup/storage, user control, and data transparency. Additionally, if the developers wanted the app to stand out, it could implement having an accessible and inclusive design.
Usability Test
Considering our feedback, the developers of Medilinker revamped their design. Using the new screens, we observed users as they navigated through the app and completed tasks they would encounter if they were to use the app. Below is a brief preview of our findings.
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Click here to access full slide deck!