Based on our findings, we created a Kano Model, which breaks down features in the app that would be a delighter, performance necessity, and must haves.

We concluded that in order for Medilinker to compete with other companies, it needed to have a form of app security, backup/storage, user control, and data transparency. Additionally, if the developers wanted the app to stand out, it could implement having an accessible and inclusive design.
Considering our feedback, the developers of Medilinker revamped their design. Using the new screens, we observed users as they navigated through the app and completed tasks they would encounter if they were to use the app. Below is a brief preview of our findings.
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